Potterton Assure Fault codes & diagnostics

16 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

CombiSystem Natural GasLPG 25-36 kW 2017-present
GC Numbers 47-592-5447-393-5847-393-5947-393-6747-393-70
Download the Potterton Assure manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
16 High

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
47-393-58 Assure 25 Combi 2017–present
47-393-59 Assure 30 Combi 2017–present
47-393-67 ASSURE 36 COMBI 2018–present
47-393-70 ASSURE 25 COMBI LPG 25 2018–present

All 16 documented codes

Tap any card for details

09

Your boiler has stopped working because it is not receiving a reliable gas supply or cannot keep its internal pilot flame lit.

High Engineer only £120-250

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Flame rectification probe
20

Your boiler has detected an internal communication error between its main electrical parts and has shut down as a safety precaution.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

28

Your boiler has detected an internal communication error and has safely shut itself down to prevent further damage.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

40

Your boiler has detected an internal communication error between its main electrical parts and has shut down as a safety precaution.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Gas valve

Related codes

109

Your boiler is trying to start but the flame is cutting out shortly after ignition, meaning it cannot reliably heat your home or water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

110

Your boiler has sensed that the water inside it has become too hot and has automatically switched itself off to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC Temperature Sensor
  • Circulation Pump
  • Primary Heat Exchanger
118

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop (a flexible silver hose) beneath the boiler.
  2. Open the valves at both ends of the hose to allow water into the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (typically 1.0 to 1.5 bar).
  4. Close both valves tightly and ensure the pressure gauge stays stable.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor
125

Your boiler is struggling to move water around your heating system correctly, which is causing it to turn itself off to prevent overheating.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Diverter valve
  • System filter

Related codes

128

Your boiler has stopped because the flame inside has gone out and it cannot get it to stay lit.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

130

Your boiler has detected that the water inside is not circulating correctly or the temperature sensor is misreading, which has caused it to shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • NTC Sensor
  • Primary Heat Exchanger
  • Central Heating Pump

Related codes

133

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

134

Your boiler has stopped working because it cannot light the internal flame to provide heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

135

Your boiler has stopped working because it cannot light the gas flame needed to produce heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

160

Your boiler has detected an internal communication error and has safely shut down to prevent further issues.

High Engineer only £150-300

Parts commonly replaced

  • Fan
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

321

Your boiler has detected a communication error between its internal parts and has stopped working to prevent further damage.

High Engineer only £180-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

384

Your boiler has stopped working because it cannot detect a flame or is not receiving the gas supply it needs to stay lit.

High Engineer only £120-250

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • PCB

Related codes

4 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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