High Lockout
E05 on Potterton Envoy 30

Your boiler has switched itself off because the fan, which safely removes exhaust fumes, is not spinning at the correct speed.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler sensor (flow) fault

What causes this fault?

This fault occurs when the boiler's control system detects that the fan is not rotating at the speed required to safely clear combustion gases from the flue. The most common reasons are a build-up of debris within the fan motor, a blockage in the air pressure tubes, or electrical wear and tear on the internal circuit board which prevents it from controlling the fan properly.

This fault is slightly more common in autumn and winter, as heavy winds can create back-pressure in the flue, or spiders may crawl into the pressure sensing tubes during colder months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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