High Lockout
E02 on Potterton Gold HE

Your boiler has got too hot and has automatically shut down to prevent damage to the internal components.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat operated or faulty.

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature, triggering a safety sensor to shut the system down. The most common reasons are a pump failure preventing water from moving away from the burner or a blockage caused by internal limescale and sludge.

This issue often appears when the heating is first switched on in autumn, as the internal pump can seize up after being inactive during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful