High Lockout
E119 on Potterton Gold HE

Your boiler has stopped working because the water pressure is too low and needs to be topped up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water Pressure Switch Not Operated

What causes this fault?

This fault occurs when the water pressure inside your central heating system drops below the minimum level required for the boiler to operate safely. The most common reason is a tiny leak in the pipework or radiators, though it can also happen if you have recently bled your radiators and haven't topped the pressure back up.

This fault is frequently seen at the start of autumn when homeowners turn their heating back on after the summer and find the system has naturally lost pressure over time.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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