High
E125 on Potterton Gold HE

Your boiler is struggling to move water around the system effectively, which is causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Circulation Fault (Primary Circuit)

From this model's manual
Verified against the Potterton Gold He installation & service manual, page 46.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects that water is not moving through the internal pipework quickly enough to carry heat away from the burner. The most common reasons are a failed internal pump, a blockage caused by system sludge, or a valve that has become stuck and is blocking the flow. Because the heat cannot escape, the boiler shuts down immediately to protect its internal components from melting or cracking.

This issue is frequently seen at the start of autumn when heating systems are turned back on after a summer of inactivity, which often causes moving parts like the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E125: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful