Emergency
B1 on Potterton Gold Heat ErP

Your boiler is flagging a safety concern because the flue terminal is positioned too close to an opening like a window or air vent, which could allow dangerous gases to enter your home.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Above an opening, air brick, opening window etc.

Shared across the Gold range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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Avoid the next call-out bill

A cover plan would handle faults like B1: no call-out fees, no surprise bills.

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Related fault codes

All 11 fault codes on the Gold Heat ErP

Seeing a different code? Every code this model can display, in one place.

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