Potterton Gold System ErP Fault codes & diagnostics

9 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 2015 onwards Discontinued
GC Numbers 41-592-3941-592-4041-592-41
Download the Potterton Gold System ErP manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
9 High

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-592-39 Gold 18 System ErP 2015–present
41-592-40 Gold 24 System ErP 2015–present
41-592-41 Gold 28 System ErP 2015–present

All 9 documented codes

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E20

The boiler is struggling to monitor the temperature of your radiators because of a faulty internal sensor.

High Engineer only £120-£190

Parts commonly replaced

  • Central Heating NTC Thermistor
  • Wiring Harness

Related codes

E28

Your boiler has detected a problem with how it disposes of waste gases or condensation, causing it to shut down for safety.

High DIY-safe £100-280

What to check first

  1. Check the white plastic condensate pipe outside for signs of freezing or blockages
  2. Thaw a frozen external pipe using a hot water bottle or warm (not boiling) water
  3. Restart the boiler by turning the selector switch to the reset position for five seconds

Parts commonly replaced

  • Flue NTC Sensor
  • Air Pressure Switch
  • Condensate Trap

Related codes

E110

Your boiler has switched itself off because it has reached an unsafe temperature, usually due to a lack of water flow or a blockage.

High DIY-safe £100-£250

What to check first

  1. Check that the boiler pressure is between 1 and 1.5 bar on the gauge
  2. Ensure all radiator valves and the isolation valves under the boiler are fully open
  3. Allow the boiler to cool down for 30 minutes and press the 'Reset' button

Parts commonly replaced

  • Overheat Thermostat
  • Circulating Pump
  • Main Heat Exchanger (if scaled)

Related codes

E119

Your boiler water pressure has dropped too low for the system to operate safely, which is usually caused by a natural loss of pressure over time or after bleeding radiators.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath or near the boiler.
  2. Slowly open the one or two taps/valves on the filling loop until you hear water flowing.
  3. Watch the pressure gauge and close the valves tightly once the needle reaches between 1.0 and 1.5 bar.
  4. Check if the E119 code has cleared or press the 'Reset' button.

Parts commonly replaced

  • Filling loop
  • Water pressure switch
  • Expansion vessel re-pressurisation

Related codes

E125

Your boiler is struggling to move water around the system, which is causing it to overheat and shut down for safety.

High DIY-safe £180-350

What to check first

  1. Check that the boiler pressure is between 1.0 and 1.5 bar
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Gently bleed air from your radiators using a radiator key

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger (if blocked or scaled)
  • Flow/Return Temperatures Sensors

Related codes

E130

Your boiler has automatically shut down because the sensors have detected that the exhaust gases are getting too hot.

High Engineer only £120-280

Parts commonly replaced

  • Flue NTC Sensor
  • Main Heat Exchanger
  • Fan

Related codes

E133

Your boiler has failed to light or maintain a flame, which means your heating and hot water will not work until the gas supply or ignition is restored.

High DIY-safe £100-350

What to check first

  1. Check that your gas meter has credit and the isolation valve is open
  2. Check if other gas appliances, like your hob, are working correctly
  3. Press and hold the 'R' reset button for 5 seconds to attempt a restart

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Condensate trap (if blocked)

Related codes

E160

The fan that clears waste gases from your boiler has stopped working correctly, and the system has shut itself down as a safety precaution.

High Engineer only £220-£400

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E193

Your boiler has sensed that water is not moving correctly around the internal system before it attempts to ignite.

High DIY-safe £150-£350

What to check first

  1. Check that your central heating valves (at the boiler) are fully open
  2. Ensure all radiator valves (TRVs) are turned to their highest setting
  3. Attempt to reset the boiler by turning the selector switch to 'R' for five seconds

Parts commonly replaced

  • Circulation Pump
  • Flow Temperature Sensor
  • Return Temperature Sensor

Related codes