BoilerFaultCodes.com
Safety Thermostat Neon High Lockout

Your boiler has switched itself off because it has detected that it is getting too hot inside.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Shut down the boiler in the event of the system, the boiler or the flue overheating.

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature, triggering a safety switch to prevent damage. The most common reasons are a pump failure that stops water from moving or a blockage in the pipework that restricts flow. In some cases, the safety sensor itself may have become faulty and is reporting a high temperature incorrectly.

This issue often appears when the heating is first turned on after summer, as the internal pump can seize up during long periods of inactivity.

Typical repair cost £100-250 (including labour)

DIY fix possible

Check that all radiator valves are open and not blockedTurn the selector switch to the 'Reset' position and hold for at least five secondsEnsure the system pressure is between 1 and 1.5 bar on the pressure gauge

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