Your boiler has detected a problem with a temperature sensor on the main internal heat exchanger, causing it to shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Lockout Burner Mains - Automatic Casting Thermistor Fault
What causes this fault?
This fault occur when the sensor responsible for monitoring the temperature of the boiler's main heat exchanger sends an incorrect or out-of-range signal to the control board. The most common cause is a physical failure of the thermistor itself due to age, or potentially a loose connection in the wiring that prevents the boiler from safely monitoring internal heat levels.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like Casting Thermistor Fault — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Potterton Performa SL HE 9 2 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.