High Lockout
Lockout (Red) flashing on Potterton Performa SL HE 9 2

Your boiler has sensed it is getting too hot and has shut itself down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat condition occurs

What causes this fault?

This fault happens when water inside the boiler reaches a temperature that is no longer safe, triggering an automatic shutdown to prevent damage. It is usually caused by a pump failure preventing water from moving away from the heat exchanger, or a build-up of sludge and debris that blocks the flow. In some cases, a faulty sensor might also incorrectly signal that the system is overheating.

This issue often surfaces in autumn when the heating is turned on for the first time after summer, as internal pump parts can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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