High Lockout
23 on Potterton Performa System HE

Your boiler has stopped working because either there isn't enough water pressure in the system or the internal pump is unable to circulate water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault on Pump or Low System Pressure

What causes this fault?

This fault occurs when the boiler detects that there is not enough water pressure or flow to safely operate the internal heat exchanger. The most common reasons are a simple drop in system pressure that needs topping up, or a mechanical failure of the internal pump which prevents water from moving around your radiators.

This fault often appears when you turn your heating back on for the first time in autumn, as pumps can seize up after sitting idle throughout the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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