High Lockout
Neon8 on Potterton Performa System HE

Your boiler has lost track of the water temperature and has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault on Temperature Sensor

What causes this fault?

This fault occurs when the boiler's main control board stops receiving a consistent or accurate signal from the internal temperature sensor. The most common reason is that the sensor has physically failed or developed a short circuit, meaning the boiler can no longer safely monitor how hot the water is. In some cases, loose or damaged wiring between the sensor and the brain of the boiler can also trigger this shutdown.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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