High Lockout
Section J (Neon Flashing) on Potterton Performa System HE

Your boiler has got too hot and has automatically shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat operated or faulty. Allow to cool. Check continuity across thermostat terminals.

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature, triggering a safety switch to kill the flame. The most common reasons are a pump failure preventing heat from being carried away or a build-up of sludge and debris blocking the internal pipework.

This fault is more common in autumn when heating systems are first turned back on, as pumps can seize up after being inactive throughout the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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