High Lockout
Section M (Neon Flashing) on Potterton Performa System HE

Your boiler has switched itself off because it has detected that the exhaust gases have become too hot, which is a safety protection measure.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue overheat thermostat may have operated. Press the reset button on the flue overheat thermostat.

What causes this fault?

This fault occurs when the internal temperature of the exhaust gases reaches a level that could damage the boiler's components or the flue system. The most common reasons for this are a build-up of limescale or sludge inside the main heat exchanger, which prevents heat from transferring to the water, or a fault with the fan and air pressure system. Because the heat has nowhere to go, it builds up until a safety sensor triggers an immediate shutdown.

This fault is more common during the winter months when the boiler is running at maximum capacity for long periods to meet higher heating demands.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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