BoilerFaultCodes.com
E15 High Lockout

Your boiler's computer brain has encountered a serious internal error and can no longer control the heating system safely.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Internal control fault

What causes this fault?

This fault occurs when the boiler's main control board suffers a hardware failure and loses the ability to process instructions or monitor safety sensors. It is typically caused by electrical degradation of the components on the circuit board or a loose connection in the internal wiring. Because the 'brain' can no longer guarantee the boiler is operating safely, it shuts the entire system down as a precaution.

Typical repair cost £350-£550 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like E15 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Potterton Powermax HE is discontinued — time for a new one?

Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes