Your boiler is working correctly and has simply reached the temperature you set, so it has temporarily switched off to save energy.
Potterton Prima 30B Fault codes & diagnostics
42 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.
Replaced by: Promax SL
This boiler uses indicator light combinations
Note which lights are on, off, or flashing and at what speed. Match the combination to the cards below. Do not reset until you have noted the pattern. How to read fault codes →
Severity at a glance
Each cell = one fault code. Hover to identify.All 42 documented codes
Tap any card for details
Your boiler is working correctly and is simply letting you know that it is currently heating your home or water as requested.
Flashing Red Your boiler has become too hot and has automatically turned itself off as a safety precaution to prevent damage.
Your boiler has become too hot and has automatically turned itself off as a safety precaution to prevent damage.
Parts commonly replaced
- Overheat thermostat
- Pump
- PCB
Flashing Red LED Your boiler has become too hot and has automatically switched itself off as a safety precaution to prevent damage.
Your boiler has become too hot and has automatically switched itself off as a safety precaution to prevent damage.
Parts commonly replaced
- Overheat thermostat
- Pump
- PCB
Green light flashes rapidly Your boiler is attempting to start but failing to stay lit, which means it cannot provide heat or hot water.
Your boiler is attempting to start but failing to stay lit, which means it cannot provide heat or hot water.
Parts commonly replaced
- Ignition lead
- Ignition electrode
- PCB
Green light flashing slowly Your boiler is currently in standby mode and is working correctly, simply waiting for your thermostat or programmer to tell it that you need heat.
Your boiler is currently in standby mode and is working correctly, simply waiting for your thermostat or programmer to tell it that you need heat.
What to check first
- Check your room thermostat is turned up to a temperature higher than the current room temperature.
- Ensure your heating timer or programmer is set to 'ON' for the current time period.
- Verify that the hot water cylinder thermostat is also calling for heat if you have a system with a hot water tank.
Green light: Flashing slowly Your boiler is currently switched on but is not receiving a signal from your thermostat or timer to start heating up.
Your boiler is currently switched on but is not receiving a signal from your thermostat or timer to start heating up.
What to check first
- Check your room thermostat is set higher than the current room temperature.
- Ensure your heating programmer or central heating timer is set to the 'On' or 'Timed' position.
- Check if your hot water tank thermostat is calling for heat if you have a traditional system.
Your boiler is operating normally and is currently successfully heating your home or water.
Lockout (rapid flashing) Your boiler has failed to start after several attempts to ignite the burner, so it has safely shut itself down to prevent wasting gas.
Your boiler has failed to start after several attempts to ignite the burner, so it has safely shut itself down to prevent wasting gas.
Parts commonly replaced
- Ignition PCB
- Gas Valve
- Electrode assembly
Overheat - Red LED: FLASHING Your boiler has detected that it is getting too hot and has automatically shut itself down for safety.
Your boiler has detected that it is getting too hot and has automatically shut itself down for safety.
Parts commonly replaced
- Overheat thermostat
- Pump
- PCB
RED & GREEN lights flashing Your boiler has detected that the electrical supply wires have been connected the wrong way around, preventing it from operating safely.
Your boiler has detected that the electrical supply wires have been connected the wrong way around, preventing it from operating safely.
Parts commonly replaced
- External electrical spur
- Boiler terminal block wiring
Red LED flashing Your boiler has stopped working because it failed to light the burner after three attempts, so it has locked itself for safety.
Your boiler has stopped working because it failed to light the burner after three attempts, so it has locked itself for safety.
Parts commonly replaced
- Ignition electrode
- Gas valve
- PCB
Red LED rapid flashing Your boiler has stopped working because it failed to light the flame, possibly due to a temporary gas supply issue or air in the pipes.
Your boiler has stopped working because it failed to light the flame, possibly due to a temporary gas supply issue or air in the pipes.
Parts commonly replaced
- Ignition lead
- Ignition electrode
- Gas valve
- PCB
Red LED: Flashing Red Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent damage or safety issues.
Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent damage or safety issues.
Parts commonly replaced
- Overheat thermostat
- Pump
- PCB
Red LED: Rapid Flashing Your boiler has failed to start up because it is struggling to detect a flame, likely due to air being trapped in the gas supply or a minor mechanical hiccup.
Your boiler has failed to start up because it is struggling to detect a flame, likely due to air being trapped in the gas supply or a minor mechanical hiccup.
Parts commonly replaced
- Ignition electrode
- Gas valve
- PCB
Red light flashing Your boiler has failed to start the flame after three attempts and has locked itself down for safety.
Your boiler has failed to start the flame after three attempts and has locked itself down for safety.
Parts commonly replaced
- Ignition electrode
- PCB (Printed Circuit Board)
- Gas valve
Red light flashing (Lockout) Your boiler has failed to start the fire needed to heat your home after three attempts and has safely shut down to prevent gas leaking.
Your boiler has failed to start the fire needed to heat your home after three attempts and has safely shut down to prevent gas leaking.
Parts commonly replaced
- PCB
- Ignition Electrode
- Gas Valve
Red light: Flashing Your boiler has stopped working because it couldn't light the flame after three tries, so it has shut itself down for safety.
Your boiler has stopped working because it couldn't light the flame after three tries, so it has shut itself down for safety.
Parts commonly replaced
- Ignition electrode
- Gas valve
- PCB
16 Per Sec Your boiler is failing to ignite the gas properly, which means it continuously tries to spark and release gas without successfully starting.
Your boiler is failing to ignite the gas properly, which means it continuously tries to spark and release gas without successfully starting.
Parts commonly replaced
- Ignition electrode
- PCB
- Gas valve
Related codes
16 Per Sec. Your boiler is struggling to ignite the flame reliably and is flickering on and off, which means it cannot provide heat or hot water consistently.
Your boiler is struggling to ignite the flame reliably and is flickering on and off, which means it cannot provide heat or hot water consistently.
Parts commonly replaced
- Ignition spark electrode
- Gas valve
- PCB (Printed Circuit Board)
Related codes
All lights: OFF Your boiler has lost all power and is completely shut down, meaning it is not receiving any electricity.
Your boiler has lost all power and is completely shut down, meaning it is not receiving any electricity.
Parts commonly replaced
- Main PCB
- Internal Fuse
- Isolator Switch
Blocking Your boiler has detected an issue with the air supply or internal startup signal, causing it to lock itself out for safety reasons.
Your boiler has detected an issue with the air supply or internal startup signal, causing it to lock itself out for safety reasons.
Parts commonly replaced
- Air pressure switch
- Pressure switch connecting tubes
- Printed circuit board (PCB)
Boiler Temperature Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent damage or safety issues.
Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent damage or safety issues.
Parts commonly replaced
- Overheat thermostat
- Pump
- PCB
Your boiler is correctly sensing that your home has reached the temperature set on your thermostat and has gone into a standby mode.
Earth Fault or Mains Reversal Your boiler is struggling because its electrical connection is wired incorrectly or has a grounding issue, which is preventing it from starting safely.
Your boiler is struggling because its electrical connection is wired incorrectly or has a grounding issue, which is preventing it from starting safely.
Parts commonly replaced
- PCB
- Wiring harness
- Fused spur
Your boiler is operating normally and is currently firing as requested.
Green LED OFF, Red LED ON Your boiler is receiving power but has entered a lock-out state, meaning it has detected an internal issue and stopped working to keep your home safe.
Your boiler is receiving power but has entered a lock-out state, meaning it has detected an internal issue and stopped working to keep your home safe.
Parts commonly replaced
- PCB
- Gas Valve
- Ignition Lead
- Thermocouple
Related codes
Your boiler is operating normally and has successfully detected a flame, meaning everything is working as expected.
Your boiler is operating normally and is currently heating your water or home as requested.
Your boiler is operating normally and is successfully heating your home's water or radiators.
Your boiler is currently working exactly as it should and is successfully heating your home or water.
Lockout Your boiler has failed to start after three attempts, often due to a temporary interruption in gas supply or air in the lines, and has turned itself off for safety.
Your boiler has failed to start after three attempts, often due to a temporary interruption in gas supply or air in the lines, and has turned itself off for safety.
Parts commonly replaced
- Ignition lead
- Ignition electrode
- PCB (Printed Circuit Board)
Lockout (LED Mode) Your boiler has detected a safety fault and shut itself down to prevent damage, meaning your heating and hot water are currently unavailable.
Your boiler has detected a safety fault and shut itself down to prevent damage, meaning your heating and hot water are currently unavailable.
Parts commonly replaced
- Overheat Thermostat
- PCB
- Gas Valve
- Ignition Electrode
Mains ON Only Your boiler has detected an internal fault that has caused it to stop heating your home and hot water for safety reasons.
Your boiler has detected an internal fault that has caused it to stop heating your home and hot water for safety reasons.
Parts commonly replaced
- PCB
- Ignition lead
- Gas valve
Your boiler is operating normally and successfully maintaining a flame, meaning everything is working exactly as it should.
Overheat Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent damage.
Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent damage.
Parts commonly replaced
- Overheat thermostat
- Pump
- PCB
Overheat condition Your boiler has become too hot and has automatically switched itself off to stay safe.
Your boiler has become too hot and has automatically switched itself off to stay safe.
Parts commonly replaced
- Overheat thermostat
- Pump
- PCB
Overheat Limit Thermostat Your boiler has shut itself down completely because the internal water temperature has become too hot.
Your boiler has shut itself down completely because the internal water temperature has become too hot.
What to check first
- Wait for the boiler to cool down for at least 30 minutes
- Locate the reset button on the underside of the boiler casing
- Press the button firmly to reset the thermostat and relight the pilot light following the instructions on the boiler door
Parts commonly replaced
- Overheat Limit Thermostat
- Pump
- Flow Thermostat
Overheat Thermostat Your boiler has automatically turned itself off because it became too hot, often caused by a build-up of air in the system or a circulation problem.
Your boiler has automatically turned itself off because it became too hot, often caused by a build-up of air in the system or a circulation problem.
Parts commonly replaced
- Overheat thermostat
- Central heating pump
- PCB
RED & GREEN lights OFF Your boiler has lost all electrical power, meaning it cannot start up to provide heating or hot water.
Your boiler has lost all electrical power, meaning it cannot start up to provide heating or hot water.
Parts commonly replaced
- Control PCB
- Fuses
- Wiring harness
RED LED on continuously Your boiler has detected a failure and stopped working as a safety precaution, likely because it has overheated or is receiving an incorrect signal from your thermostat.
Your boiler has detected a failure and stopped working as a safety precaution, likely because it has overheated or is receiving an incorrect signal from your thermostat.
Parts commonly replaced
- Overheat thermostat
- PCB
- Pump
Related codes
Red LED on only Your boiler has stopped working because it is not receiving the correct electrical signal or has blown an internal fuse required to power its main components.
Your boiler has stopped working because it is not receiving the correct electrical signal or has blown an internal fuse required to power its main components.
Parts commonly replaced
- Internal fuse
- Printed Circuit Board (PCB)
- Pump capacitor
- Wiring harness