Potterton Prima 30B Fault codes & diagnostics

23 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 8.8 kW 2001-2010 Discontinued
GC Number 41-590-76

Replaced by: Promax SL

Download the Potterton Prima 30B manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses indicator light combinations

Note which lights are on, off, or flashing and at what speed. Match the combination to the cards below. Do not reset until you have noted the pattern. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
23 High

All 23 documented codes

Tap any card for details

Flashing Red

Your boiler has become too hot and has automatically turned itself off as a safety precaution to prevent damage.

High Engineer only £120-200

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
Flashing Red LED

Your boiler has become too hot and has automatically switched itself off as a safety precaution to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
Lockout (rapid flashing)

Your boiler has failed to start after several attempts to ignite the burner, so it has safely shut itself down to prevent wasting gas.

High Engineer only £120-250

Parts commonly replaced

  • Ignition PCB
  • Gas Valve
  • Electrode assembly
Overheat - Red LED: FLASHING

Your boiler has detected that it is getting too hot and has automatically shut itself down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
RED & GREEN lights flashing

Your boiler has detected that the electrical supply wires have been connected the wrong way around, preventing it from operating safely.

High Engineer only £90-160

Parts commonly replaced

  • External electrical spur
  • Boiler terminal block wiring
Red LED flashing

Your boiler has stopped working because it failed to light the burner after three attempts, so it has locked itself for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
Red LED rapid flashing

Your boiler has stopped working because it failed to light the flame, possibly due to a temporary gas supply issue or air in the pipes.

High Engineer only £120-220

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • PCB
Red LED: Flashing Red

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent damage or safety issues.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
Red LED: Rapid Flashing

Your boiler has failed to start up because it is struggling to detect a flame, likely due to air being trapped in the gas supply or a minor mechanical hiccup.

High Engineer only £120-220

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
Red light flashing

Your boiler has failed to start the flame after three attempts and has locked itself down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • PCB (Printed Circuit Board)
  • Gas valve
Showing 11–20 of 23
Red light flashing (Lockout)

Your boiler has failed to start the fire needed to heat your home after three attempts and has safely shut down to prevent gas leaking.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Ignition Electrode
  • Gas Valve
Red light: Flashing

Your boiler has stopped working because it couldn't light the flame after three tries, so it has shut itself down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
All lights: OFF

Your boiler has lost all power and is completely shut down, meaning it is not receiving any electricity.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Internal Fuse
  • Isolator Switch
Blocking

Your boiler has detected an issue with the air supply or internal startup signal, causing it to lock itself out for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Pressure switch connecting tubes
  • Printed circuit board (PCB)
Lockout

Your boiler has failed to start after three attempts, often due to a temporary interruption in gas supply or air in the lines, and has turned itself off for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • PCB (Printed Circuit Board)
Lockout (LED Mode)

Your boiler has detected a safety fault and shut itself down to prevent damage, meaning your heating and hot water are currently unavailable.

High Engineer only £120-250

Parts commonly replaced

  • Overheat Thermostat
  • PCB
  • Gas Valve
  • Ignition Electrode
Overheat

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
Overheat condition

Your boiler has become too hot and has automatically switched itself off to stay safe.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
Overheat Limit Thermostat

Your boiler has shut itself down completely because the internal water temperature has become too hot.

High DIY-safe £100-220

What to check first

  1. Wait for the boiler to cool down for at least 30 minutes
  2. Locate the reset button on the underside of the boiler casing
  3. Press the button firmly to reset the thermostat and relight the pilot light following the instructions on the boiler door

Parts commonly replaced

  • Overheat Limit Thermostat
  • Pump
  • Flow Thermostat
Overheat Thermostat

Your boiler has automatically turned itself off because it became too hot, often caused by a build-up of air in the system or a circulation problem.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Central heating pump
  • PCB
Showing 21–23 of 23
RED & GREEN lights OFF

Your boiler has lost all electrical power, meaning it cannot start up to provide heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Control PCB
  • Fuses
  • Wiring harness
RED LED on continuously

Your boiler has detected a failure and stopped working as a safety precaution, likely because it has overheated or is receiving an incorrect signal from your thermostat.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • PCB
  • Pump

Related codes

Red LED on only

Your boiler has stopped working because it is not receiving the correct electrical signal or has blown an internal fuse required to power its main components.

High Engineer only £120-250

Parts commonly replaced

  • Internal fuse
  • Printed Circuit Board (PCB)
  • Pump capacitor
  • Wiring harness

17 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

Flashing Green Status Your boiler is working correctly and is simply letting you know that it is currently heating your home or water as requested. Green light flashes rapidly Status Your boiler is attempting to start but failing to stay lit, which means it cannot provide heat or hot water. Green light flashing slowly Status Your boiler is currently in standby mode and is working correctly, simply waiting for your thermostat or programmer to tell it that you need heat. Green light: Flashing slowly Status Your boiler is currently switched on but is not receiving a signal from your thermostat or timer to start heating up. Green light: On continuously Status Your boiler is operating normally and is currently successfully heating your home or water. 16 Per Sec Status Your boiler is failing to ignite the gas properly, which means it continuously tries to spark and release gas without successfully starting. 16 Per Sec. Status Your boiler is struggling to ignite the flame reliably and is flickering on and off, which means it cannot provide heat or hot water consistently. Boiler Temperature Diagnostic Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent damage or safety issues. Control Satisfied Status Your boiler is correctly sensing that your home has reached the temperature set on your thermostat and has gone into a standby mode. FLAME Detected Status Your boiler is operating normally and is currently firing as requested. Green LED OFF, Red LED ON Status Your boiler is receiving power but has entered a lock-out state, meaning it has detected an internal issue and stopped working to keep your home safe. Green LED ON, Red LED OFF Status Your boiler is operating normally and has successfully detected a flame, meaning everything is working as expected. Green light 'On' only Status Your boiler is operating normally and is currently heating your water or home as requested. Green light On continuously Status Your boiler is operating normally and is successfully heating your home's water or radiators. Green light On only Status Your boiler is currently working exactly as it should and is successfully heating your home or water. Mains ON Only Status Your boiler has detected an internal fault that has caused it to stop heating your home and hot water for safety reasons. ON Status Your boiler is operating normally and successfully maintaining a flame, meaning everything is working exactly as it should.