High Lockout
E118 on Potterton Promax HE

Your boiler has stopped working because the water pressure in the central heating system has dropped too low.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System pressure too low

What causes this fault?

This fault occurs when the water pressure inside your heating system drops below the minimum level required for the boiler to operate safely. The most common reason is a slow leak from a radiator valve or joint, though pressure can also drop if you have recently bled your radiators and haven't topped the water back up.

This code often appears in autumn when homeowners turn their heating back on for the first time or bleed their radiators to remove air pockets.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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