Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, and it has likely shut down as a safety precaution.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Temperature sensors faulty (Flue sensor)
What causes this fault?
This fault occurs when the sensor inside the flue detects that the exhaust gases are getting too hot, or if the sensor itself has failed and is sending incorrect data to the control board. It acts as a vital safety trip to prevent the boiler from overheating and damaging internal components. Common causes include a buildup of debris in the heat exchanger or a simple electrical failure within the sensor's internal wiring.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
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A boiler cover plan would cover faults like 50 — no call-out fees, no surprises.
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Potterton Promax Combi HE Plus is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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