Potterton Promax Combi HE Plus Fault codes & diagnostics

20 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-33 kW 2011-2015 Discontinued
GC Numbers 47-393-2747-393-2847-393-29

Replaced by: Promax Ultra Combi

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19 High 1 Medium

All 20 documented codes

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20

Your boiler has detected an internal sensor failure and has stopped providing hot water or heating to protect the system.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating NTC Sensor
  • Domestic Hot Water NTC Sensor
  • Wiring Harness

Related codes

28

Your boiler has stopped working because its internal computer board is either the wrong version for this model or has been configured incorrectly.

High Engineer only £250-£450

Parts commonly replaced

  • Main PCB
  • Parameter Key

Related codes

50

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, and it has likely shut down as a safety precaution.

High Engineer only £100-£190

Parts commonly replaced

  • Flue Overheat Thermistor
  • Wiring Harness
  • Main PCB

Related codes

110

Your boiler has become too hot and has shut itself down as a safety precaution to prevent damage.

High DIY-safe £120-£280

What to check first

  1. Check that your radiator valves are open and not turned to the off position.
  2. Ensure your boiler pressure is between 1 and 1.5 bar on the pressure gauge.
  3. Press the 'Reset' button (usually a small 'R' or turn the selector knob to 'R' for 5 seconds) to see if the fault clears.

Parts commonly replaced

  • Overheat Thermostat
  • Water Pump
  • Main Heat Exchanger (Descaling)

Related codes

119

Your boiler has stopped working because the water pressure in the central heating system has dropped too low.

High DIY-safe £0-160

What to check first

  1. Locate the internal or external filling loop (flexible silver hose) under the boiler.
  2. Slowly open the valve(s) to allow water into the system while watching the pressure gauge.
  3. Close the valves firmly once the needle reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Water pressure switch
  • Filling loop
  • Expansion vessel

Related codes

125

Your boiler is struggling to move water around the system correctly, which is causing it to shut down to prevent overheating.

High DIY-safe £180-£350

What to check first

  1. Check that your radiator valves are open
  2. Ensure your boiler pressure is between 1.0 and 1.5 bar on the pressure gauge
  3. Gently bleed your radiators to remove trapped air

Parts commonly replaced

  • Central heating pump
  • Pump head
  • Main heat exchanger

Related codes

130

Your boiler has detected that it is getting too hot inside, often because something is blocking the flow of heat or a sensor is faulty.

High Engineer only £120-£450

Parts commonly replaced

  • Flue Overheat Sensor
  • Heat Exchanger
  • NTC Sensor

Related codes

133

Your boiler has tried to light several times but cannot establish a stable flame, meaning it cannot provide heating or hot water.

High DIY-safe £120-350

What to check first

  1. Check that your gas emergency control valve is turned on and that other gas appliances work.
  2. If you have a pre-payment meter, ensure you have active credit.
  3. Try resetting the boiler by turning the selector switch to the 'R' position for five seconds, then back to its original position.
  4. In freezing weather, check if your external plastic condensate pipe has frozen and needs thawing with warm water.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)
  • Flame Sensing Electrode

Related codes

160

Your boiler has detected that the fan, which safely removes waste gases, is not spinning at the correct speed to operate safely.

High Engineer only £250-450

Parts commonly replaced

  • Fan Assembly
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

193

Your boiler is struggling to move water around the system correctly, which is likely caused by trapped air or a failing pump.

High DIY-safe £180-350

What to check first

  1. Check that your radiator valves are fully open
  2. Gently bleed your radiators to remove any trapped air
  3. Ensure the system pressure is between 1.0 and 1.5 bar on the gauge

Parts commonly replaced

  • Circulation pump
  • Automatic air vent
  • Pump head

Related codes

Showing 11–20 of 20
E20

Your boiler's temperature sensor for the heating system has stopped communicating correctly, meaning your boiler doesn't know how hot the water is and will likely stop running for safety.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating NTC Thermistor
  • Wiring Harness
  • Main PCB

Related codes

E28

Your boiler's internal computer brain is either faulty or has been replaced with the wrong software version for your specific model.

High Engineer only £250-£450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Parameters Plug

Related codes

E50

Your boiler's hot water sensor has malfunctioned, meaning the system can no longer accurately measure the temperature of the water coming out of your taps.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC thermistor
  • Wiring harness

Related codes

E110

Your boiler has likely overheated, causing a safety switch to trip and shut the system down to protect itself.

High DIY-safe £100-280

What to check first

  1. Check that your radiator valves are open and not turned to the off position.
  2. Ensure there are no blockages in the system such as trapped air by venting (bleeding) your radiators.
  3. Wait for the boiler to cool down and press the 'Reset' button.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Heat Exchanger

Related codes

E119

Your boiler has detected that the water pressure is too low for it to operate safely and has shut down.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (a flexible silver hose) underneath or near the boiler
  2. Slowly open the one or two taps/levers on the filling loop until you hear water moving
  3. Watch the pressure gauge and close the taps when the needle reaches 1.5 bar

Parts commonly replaced

  • Filling loop
  • Water pressure switch
  • Expansion vessel

Related codes

E125

Your boiler is struggling to move water through the system, which is causing it to stop running to prevent overheating.

High DIY-safe £180-£350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar
  3. Try resetting the boiler to see if the fault clears

Parts commonly replaced

  • Circulation Pump
  • Diverter Valve
  • Main Heat Exchanger (De-sludge)

Related codes

E130

Your boiler has shut down because a sensor has detected that the exhaust gases are getting too hot, which is a safety measure to prevent damage.

High Engineer only £120-£250

Parts commonly replaced

  • Flue NTC Sensor
  • Heat Exchanger (cleaning or replacement)
  • Main PCB

Related codes

E133

Your boiler has failed to light because it isn't receiving enough gas or cannot sense the flame.

High DIY-safe £100-£350

What to check first

  1. Check that your gas emergency control valve is open and you have credit on your gas meter
  2. Check if other gas appliances in your home, like a hob, are working correctly
  3. Press and hold the 'Reset' button for five seconds to see if the boiler restarts
  4. During freezing weather, check if your external condensate pipe is frozen and thaw it with warm water

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • Flame Sensing Probe
  • Printed Circuit Board (PCB)

Related codes

E160

Your boiler has detected an issue with the fan that clears exhaust fumes, preventing the system from starting for your safety.

High Engineer only £220-£450

Parts commonly replaced

  • Fan assembly
  • Fan wiring harness
  • Main PCB

Related codes

E193

Your boiler has detected that the water is not moving through the system quickly enough before the burner fires up.

High DIY-safe £120-£350

What to check first

  1. Check that your boiler pressure is between 1 and 1.5 bar on the gauge
  2. Ensure all radiator valves are fully open to allow water to circulate
  3. Restart the boiler using the reset button to see if the error clears

Parts commonly replaced

  • Circulating Pump
  • Automatic Air Vent
  • External Heating Filter

Related codes