High Lockout
50 on Potterton Promax Combi HE Plus

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, and it has likely shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature sensors faulty (DHW and CH sensors)

What causes this fault?

This fault occurs when the sensor inside the flue detects that the exhaust gases are getting too hot, or if the sensor itself has failed and is sending incorrect data to the control board. It acts as a vital safety trip to prevent the boiler from overheating and damaging internal components. Common causes include a buildup of debris in the heat exchanger or a simple electrical failure within the sensor's internal wiring.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful