Low Warning
E10 on Potterton Promax

Your boiler has lost communication with the sensor that monitors the weather outside, meaning it may not heat your home as efficiently as usual.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description

Outdoor sensor error

What causes this fault?

This fault occurs when the boiler can no longer detect a signal from the small sensor located on the outside of your home. The most common reason is that the external wiring has become damaged by the elements or the internal circuitry of the sensor itself has failed due to moisture ingress.

This fault is more common during autumn and winter, as heavy rain or freezing temperatures can compromise the sensor's casing or cause the electrical connections to corrode.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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