10 High

Pro 10 Fault Code

The Pro 10 fault code means: your boiler has failed to ignite, which is usually caused by an issue with the gas flow or the air exhaust system.. It appears on 1 Pro model in our database.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Check gas supply, check flue system, check polarity.
Typical repair cost £100-350 (including labour)

DIY fix possible

Check that your gas emergency control valve is in the 'on' positionIf you have a prepaid gas meter, ensure you have sufficient creditVerify that other gas appliances in your home, such as a hob, are working correctlyPress the reset button once for 5 seconds

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

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Avoid the next call-out bill

A cover plan would handle faults like 10: no call-out fees, no surprise bills.

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Pro models that show the 10 fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Pro 10 fault code information on this page is sourced and cross-checked against the official Pro service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 7 July 2026