AL10 High

Pro AL10 Fault Code

The Pro AL10 fault code means: your boiler has stopped working because it cannot light the burner, likely due to a gas supply issue or a blockage in the drainage pipe.. It appears on 1 Pro model in our database.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Ignition failure, flame not sensed, condense sensor activated
Typical repair cost £90-180 (including labour)

DIY fix possible

Check if your gas supply is active by testing another gas appliance like a hob.Inspect the white plastic pipe under the boiler for any blockages or freezing if the weather is cold.Press the Reset button once to see if the system restarts.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

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Avoid the next call-out bill

A cover plan would handle faults like AL10: no call-out fees, no surprise bills.

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Pro models that show the AL10 fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Pro AL10 fault code information on this page is sourced and cross-checked against the official Pro service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 7 July 2026