Pro ProCombi Exclusive 24 Fault codes & diagnostics

13 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 2011 onwards Discontinued
GC Number 47-348-79

Replaced by: ProCombi Exclusive 2

Download the Pro ProCombi Exclusive 24 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
13 High

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
47-348-79 Procombi Exclusive 24 2011–present

All 13 documented codes

Tap any card for details

C0

Your boiler's internal computer chip has lost communication with the main control board, preventing the unit from starting up.

High Engineer only £120-350

Parts commonly replaced

  • BCC (Boiler Chip Card)
  • Main PCB (Printed Circuit Board)

Related codes

C2

Your boiler has lost communication with its internal memory chip, meaning it cannot process the settings required to operate.

High Engineer only £120-280

Parts commonly replaced

  • Boiler Chip Card (BCC)
  • Main Printed Circuit Board (PCB)

Related codes

F

Your boiler has identified a specific internal fault and is flashing to let you know it needs attention to identify the exact problem.

High DIY-safe £90-350

What to check first

  1. Check the display for a number or letter alternating with the 'F' code
  2. Note down any specific numbers to inform your engineer
  3. Try resetting the boiler by turning the selector switch to the reset position for five seconds

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrode
  • Gas Valve

Related codes

F1

Your boiler has detected that there is not enough water in the system to operate safely, which is usually caused by a small leak or air being bled from a radiator.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (a flexible silver hose) underneath the boiler.
  2. Slowly open the one or two taps on the loop until you hear water flowing.
  3. Watch the pressure gauge until it reaches 1.5 bar, then turn the taps off tightly.

Parts commonly replaced

  • Filling loop
  • Auto air vent
  • Expansion vessel

Related codes

Fan Fault

Your boiler has stopped working because the internal fan, which safely clears waste gases away, is not running correctly.

High Engineer only £220-380

What to check first

  1. Locate the reset button or dial on the boiler control panel
  2. Press and hold the reset button for five seconds
  3. Wait to see if the boiler restarts; if the fault persists, you must call a professional

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Air pressure switch

Related codes

Flow Thermistor

Your boiler has detected a problem with the internal sensor that monitors the temperature of the water leaving the unit, causing it to stop for safety.

High DIY-safe £90-160

What to check first

  1. Locate the reset button or dial on the front control panel
  2. Press or turn to the 'Reset' position for five seconds
  3. Wait for the boiler to restart; if the fault returns immediately, professional repair is required

Parts commonly replaced

  • Flow Thermistor (NTC Sensor)
  • Connecting Wiring Harness

Related codes

Ignition Lockout

Your boiler has failed to light the gas flame and has shut itself down for safety.

High DIY-safe £100-350

What to check first

  1. Check if other gas appliances, like a hob, are working to ensure gas is reaching the property.
  2. Verify that your gas meter has credit and the isolation valve is in the 'on' position.
  3. Press the reset button on the boiler control panel once to see if it restarts.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe
  • PCB

Related codes

L

Your boiler has stopped working to protect itself and is waiting for you to check a secondary code to find the specific problem.

High DIY-safe £80-350

What to check first

  1. Check the display for a flashing number alternating with the 'L' code
  2. Press and hold the 'Reset' button for 3 seconds
  3. Check your gas supply and boiler pressure if the reset does not work

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

L 2

Your boiler has failed to ignite after several attempts, meaning it has shut itself down for safety and currently cannot provide heating or hot water.

High DIY-safe £100-£350

What to check first

  1. Check that your gas emergency control valve is open and that other gas appliances in your home are working.
  2. If you have a prepaid gas meter, ensure it has sufficient credit.
  3. Press and hold the 'Restart' button for two seconds to clear the fault.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Electrode
  • PCB

Related codes

L1

Your boiler has switched itself off because the water inside it has become too hot, likely due to a circulation problem.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure gauge is between 1 and 1.5 bar
  3. Press and hold the Reset button for 2 seconds

Parts commonly replaced

  • Circulation Pump
  • Thermistor (NTC Sensor)
  • Main Heat Exchanger

Related codes

L2

Your boiler has tried to light several times but has failed to stay on, meaning your heating and hot water will not work until it is reset or repaired.

High DIY-safe £80-250

What to check first

  1. Check if you have credit on your gas meter
  2. Ensure the gas emergency control valve is in the 'open' position
  3. Press and hold the 'Reset' button for five seconds

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • Spark Generator

Related codes

Return Thermistor

Your boiler has detected an issue with the sensor that monitors the temperature of the water returning to the unit, causing it to stop for safety.

High Engineer only £90-180

What to check first

  1. Locate the reset button or dial on the front control panel
  2. Press or turn to reset and wait for the boiler to restart
  3. If the fault persists, do not attempt to open the casing; contact a professional

Parts commonly replaced

  • Return Thermistor (NTC sensor)
  • Wiring harness
  • Main PCB

Related codes

6 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.