High
25E on Ravenheat 100

Your boiler's internal heating unit has become so cold that the water inside it has frozen, preventing the system from operating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Main heat exchanger frozen

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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