High Lockout
E02 on Ravenheat CSI 120

Your boiler has stopped working because water is not moving through the system properly, which is causing it to overheat and shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Problem with the pump circulation

What causes this fault?

This fault occurs when the water inside the boiler gets too hot because it isn't being moved away quickly enough to the radiators. The most common reason is a failing internal pump that has stopped spinning, or a blockage of debris and sludge that is restricting the flow of water. It can also be caused by air trapped inside the unit which prevents the pump from working effectively.

This fault is frequently seen in autumn when the heating is turned back on for the first time after summer, as the pump can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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