High Lockout
E42 on Ravenheat CSI 120

Your boiler has detected that heat is not moving through the system correctly, usually meaning the water is hotter in one part of the machine than another.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Different temperature error

What causes this fault?

This fault occurs when the boiler detects a significant temperature difference between the flow and return pipes, meaning heat isn't leaving the unit fast enough. The most common reason is a lack of water circulation caused by a failing pump, a blockage in the internal pipework, or air trapped within the system.

This issue is more common in autumn when heating systems are first turned on after a long summer break, as pumps can seize during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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