High Lockout
E09 on Ravenheat CSI 85

Your boiler has shut down because it has detected its internal temperature is getting too hot, usually caused by a blockage or a pump failure.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat sensor overheating

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature limit, causing the safety sensors to shut the system down to prevent damage. The most common reasons are a failed pump that isn't moving water away from the heat exchanger quickly enough, or a buildup of debris and sludge that has physically blocked the internal pipework.

This issue often comes to light during the first cold spell of autumn when the heating is turned back on after being idle all summer, which can cause internal pump parts to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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