High Lockout
E43 on Ravenheat CSI 85

Your boiler has detected an unusual temperature difference between internal parts, suggesting that water is not circulating correctly through the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Different temperature error

What causes this fault?

This fault occurs when the boiler detects a significant temperature gap between different sensors, which usually means water is trapped and overheating in one spot. The most common reasons are a failed pump that isn't moving the water or a blockage in the heat exchanger that is restricting flow. It can also be caused by a build-up of air or sludge within the system pipes.

This issue often appears when the heating is first turned on in autumn, as circulation pumps can seize up after being inactive throughout the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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