High Lockout
18-19 on Remeha Gas 350

Your boiler has lost water pressure or cannot detect enough water to operate safely, causing it to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water level control

What causes this fault?

This fault occurs when the system's internal sensors detect that the water pressure has dropped too low for the boiler to operate safely. The most common reasons are a leak somewhere in the pipework or radiators, or an expansion vessel that has lost its air charge and can no longer stabilize the pressure. In some cases, the water pressure sensor itself may have failed or become blocked with system debris.

This issue is more frequent in autumn when the heating is turned back on after a long break, as underlying leaks or pressure drops often become apparent during the first full cycle.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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