High Lockout
E13 on Remeha Avanta 18V

Your boiler has detected that the water coming back from your radiators is too hot, which usually means the water isn't flowing through your heating system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return temperature too high

What causes this fault?

This fault occurs when the water returning to the boiler is nearly as hot as the water leaving it, which prevents the heat from being transferred to your rooms. The most common reason is a blockage or a pump failure that stops water from circulating through your radiators, causing heat to build up inside the boiler unit itself.

This issue often appears when the heating is first turned on after summer, as internal pump parts can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful