High Lockout
E02 on Remeha Quinta 115

Your boiler thinks a flame is burning even when it shouldn't be, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

False flame signal

What causes this fault?

This fault occurs when the boiler's internal sensors detect a flame after the combustion process should have finished or before it has even started. The most common reason is a contaminated or damaged detection probe that is sending a false electrical signal to the main control board, suggesting the gas is still burning. For safety, the boiler will immediately stop operating to prevent gas from flowing uncontrollably.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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