Sime Murelle Pro HE Combi Fault codes & diagnostics

26 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 2012-2020 Discontinued
GC Numbers 47-283-4947-283-5047-283-52
Download the Sime Murelle Pro HE Combi manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 21 High 3 Medium

All 26 documented codes

Tap any card for details

AL 01

Your boiler has shut down because it detected that exhaust gases are not being properly cleared outwards, which is a safety feature to prevent fumes from entering your home.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue gas thermostat
  • Flue manifold
  • Exhaust sensor

Related codes

AL 02

Your boiler has stopped working because the water pressure inside the system is too low.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath the boiler.
  2. Slowly open the valve or valves on the filling loop to allow water into the system.
  3. Monitor the pressure gauge until it reaches between 1.0 and 1.5 bar, then close the valves tightly.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

AL 03

Your boiler has detected that there is too much water pressure in the system, which can cause the safety valves to trigger or the unit to stop working.

High DIY-safe £0-120

What to check first

  1. Locate a radiator bleed valve and use a radiator key to release water into a container until the pressure gauge on the boiler drops to 1.2 bar.
  2. Check that the filling loop valves (the silver braided hose beneath the boiler) are fully tightened and not accidentally left open.
  3. Restart the boiler to see if the error code clears.

Parts commonly replaced

  • Filling loop
  • Expansion vessel recharging
  • Pressure sensor

Related codes

AL 04

Your boiler's hot water sensor is not working correctly, meaning your taps might not get hot or the temperature could be inconsistent.

Medium Engineer only £90-£160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

AL 05

Your boiler has detected a problem with the sensor that monitors the temperature of the water leaving the unit, meaning it cannot operate safely or effectively.

High Engineer only £90-160

Parts commonly replaced

  • Flow temperature NTC sensor
  • Sensor wiring harness

Related codes

AL 06

Your boiler is failing to light or stay lit because it cannot detect a flame, which has caused the system to shut down for safety.

High DIY-safe £120-280

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob
  2. Ensure your gas meter has credit if you use a prepay or 'top-up' meter
  3. Try resetting the boiler by turning the selector knob to 'R' for a few seconds

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve

Related codes

AL 07

Your boiler has overheated, causing it to shut down automatically to protect the internal components.

High DIY-safe £90-180

What to check first

  1. Check that all radiator valves are fully open
  2. Check the boiler pressure is between 1 and 1.5 bar
  3. Bleed any air from your radiators
  4. Press the 'Reset' button on the control panel

Parts commonly replaced

  • Overheat Thermostat (Limit Stat)
  • Circulation Pump
  • Temperature Sensor (NTC)

Related codes

AL 08

Your boiler is struggling to detect a flame, which means it cannot safely stay lit to provide heating or hot water.

High Engineer only £120-£280

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • PCB

Related codes

AL 09

Your boiler has stopped working because water isn't flowing through the system as it should, likely due to a stuck or faulty pump.

High Engineer only £180-£350

Parts commonly replaced

  • Circulation Pump
  • Internal Filter
  • Pump Impeller

Related codes

AL 10

Your boiler has detected an issue with an internal sensor meant for additional system monitoring, which is usually caused by a connection error or a software setting mismatch.

High Engineer only £90-180

Parts commonly replaced

  • Auxiliary Temperature Sensor
  • Wiring Harness
  • Main Control Board

Related codes

Showing 11–20 of 26
AL 11

Your boiler has lost communication with the component that controls the gas supply, meaning it won't be able to light the flame to provide heating or hot water.

High Engineer only £100-280

Parts commonly replaced

  • Gas Valve
  • Wiring Harness
  • Main PCB

Related codes

AL 12

Your boiler's computer has been set up with the wrong internal settings, causing it to shut down because it doesn't recognize how its air supply is configured.

High Engineer only £80-120

Parts commonly replaced

  • No parts usually required
  • PCB (if settings won't save)

Related codes

AL 13

Your boiler has detected that the exhaust gases have reached an unsafe temperature and has shut down as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Flue NTC sensor (smoke probe)
  • Main heat exchanger (cleaning or replacement)

Related codes

AL 14

Your boiler has detected an issue with the sensor that monitors exhaust gases, which has caused the system to shut down for safety.

High Engineer only £120-190

Parts commonly replaced

  • Exhaust sensor (smoke probe)
  • Wiring harness

Related codes

AL 15

Your boiler has stopped working because its internal fan is unable to communicate with the main control board.

High Engineer only £100-350

Parts commonly replaced

  • Fan wiring loom
  • Fan motor
  • Main PCB

Related codes

AL 18

Your boiler has detected that the water drain for condensation is backed up, meaning waste water cannot leave the system.

High DIY-safe £80-160

What to check first

  1. Check the plastic pipe leading from the boiler to the outside drain for signs of freezing or blockages.
  2. If the external pipe is frozen, gently pour warm (not boiling) water over it to melt the ice.
  3. Ensure the internal siphon/trap is clear of debris if it is easily accessible and removable.
  4. Reset the boiler once the blockage has been cleared.

Parts commonly replaced

  • Condensate trap
  • Condensate discharge pipework
  • Condensate level electrode

Related codes

AL 28

Your boiler has been reset too many times in a short period and has temporarily locked itself for safety.

High DIY-safe £0-250

What to check first

  1. Wait for 60 minutes without touching any buttons to allow the lockout timer to expire.
  2. Ensure your gas supply is turned on and you have credit on your meter.
  3. Attempt one single reset once the hour has passed; if it fails again, call a gas safe engineer.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB

Related codes

AL 37

Your boiler has shut down because the electrical supply from the grid has dropped to a level that is too low for it to operate safely.

High Engineer only £0-120

Parts commonly replaced

  • No parts usually required
  • Printed Circuit Board (if damaged)

Related codes

AL 40

Your boiler has detected an issue with the electrical power supply frequency coming into your home, which is preventing it from running safely.

High Engineer only £100-350

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Surge Protector

Related codes

AL 41

Your boiler has tried to start several times but cannot maintain a flame, meaning it has locked itself out for safety.

High Engineer only £120-280

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • PCB

Related codes

Showing 21–26 of 26
AL 42

Your boiler has detected that one of its control buttons is stuck or faulty, which is preventing you from changing settings or operating the unit properly.

Medium DIY-safe £100-£350

What to check first

  1. Carefully press and release each button on the control panel to see if any are physically stuck or jammed.
  2. Gently wipe the control panel with a dry, lint-free cloth to ensure no debris is interfering with the buttons.
  3. Turn the power supply to the boiler off and back on again to reset the electronic controls.

Parts commonly replaced

  • Control Interface/Bezel
  • Main Printed Circuit Board (PCB)

Related codes

AL 43

Your boiler is having trouble communicating with your thermostat or smart controller, meaning it might not know when to turn on or off.

Medium DIY-safe £90-180

What to check first

  1. Check that your thermostat or remote control has power or fresh batteries.
  2. Ensure all cables connecting the thermostat to the wall are plugged in securely.
  3. Restart the boiler by turning the power off and on again to reset the connection.

Parts commonly replaced

  • OpenTherm Bridge/Gateway
  • Room Thermostat
  • Wiring loom

Related codes

AL 72

Your boiler has detected that a temperature sensor isn't correctly touching the pipe it needs to monitor, preventing it from reading the water temperature accurately.

High Engineer only £90-160

Parts commonly replaced

  • Delivery Temperature Sensor (NTC)
  • Sensor Clip/Retainer

Related codes

AL 81

Your boiler has detected an issue with the air or gas mixture during ignition and has shut down for safety.

High Engineer only £100-280

Parts commonly replaced

  • Air diaphragm
  • Gas valve
  • Burner electrode

Related codes

AL 83

Your boiler is struggling to burn gas properly and has likely locked out for safety after multiple failed ignition attempts.

High Engineer only £100-280

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Electrode
  • Gas Valve

Related codes

AL 96

Your boiler has shut down because it has detected a blockage or restriction in the flue pipe that safely carries exhaust fumes outside.

Emergency Engineer only £100-250

Parts commonly replaced

  • Flue terminal
  • Air pressure switch
  • Flue seals
  • Fan

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.