Sime Murelle Pro HE MkII Combi Fault codes & diagnostics

26 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2017 onwards
GC Numbers 47-283-8447-283-85
View the Sime Murelle Pro HE MkII Combi manual Opens the manufacturer's manual on an external site. We're preparing a hosted copy. Open

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 20 High 3 Medium

All 26 documented codes

Tap any card for details

AL 01

Your boiler has shut down because it detected that exhaust fumes are not escaping correctly through the chimney, which is a critical safety issue.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue Gas Thermostat
  • Flue Terminal/Ducting
  • Burner Seals

Related codes

AL 02

Your boiler has stopped working because the water pressure inside the system has dropped too low and needs to be topped up.

High DIY-safe £0-£120

What to check first

  1. Locate the filling loop (the flexible silver hose usually found underneath the boiler).
  2. Open the one or two small valves on the loop slowly until you hear water flowing.
  3. Watch the pressure gauge and close the valves once the needle reaches between 1.0 and 1.2 bar.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Automatic air vent

Related codes

AL 03

Your boiler has too much water pressure inside the system and needs some water removed to work safely.

Emergency DIY-safe £0-120

What to check first

  1. Locate a radiator bleed valve and use a radiator key to carefully release water into a container.
  2. Monitor the boiler's pressure gauge until it drops down to approximately 1.2 bar.
  3. Ensure the filling loop valves (under the boiler) are tightly closed so more water doesn't enter the system.

Parts commonly replaced

  • Filling loop (if leaking)
  • Expansion vessel
  • Pressure relief valve

Related codes

AL 04

Your boiler's temperature sensor for hot water has stopped working properly, which means you might not get any hot water or it may be inconsistent.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

AL 05

Your boiler has detected a problem with the temperature sensor that monitors the water being sent to your taps and radiators, causing the system to stop working for safety.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC temperature sensor
  • Wiring harness

Related codes

AL 06

Your boiler has failed to light the flame, which means you will not have any heating or hot water until it is reset or repaired.

High Engineer only £120-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB (Control board)

Related codes

AL 07

Your boiler has shut down because it has detected it is getting too hot, which is usually caused by air trapped in the system or a circulation problem.

High DIY-safe £100-£220

What to check first

  1. Check that your radiator valves are fully open
  2. Gently bleed your radiators to remove any trapped air
  3. Ensure the system pressure is between 1.0 and 1.5 bar
  4. Attempt to reset the boiler using the control knob

Parts commonly replaced

  • Limit Thermostat
  • Overheat Sensor
  • Circulation Pump

Related codes

AL 08

Your boiler is struggling to detect a flame, which prevents it from firing up to provide heating or hot water.

High DIY-safe £120-280

What to check first

  1. Check that your gas emergency control valve is in the 'on' position
  2. Check if other gas appliances in your home, like a hob, are working correctly
  3. Press the reset button once to see if the boiler restarts

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

AL 09

Your boiler has detected that water is not moving through the system properly, which is preventing it from heating up safely.

High Engineer only £180-£450

Parts commonly replaced

  • Circulation pump
  • Central heating filter
  • Pump impeller

Related codes

AL 10

Your boiler has detected an issue with an internal sensor used for specific system configurations, which is preventing it from running correctly.

High Engineer only £90-180

Parts commonly replaced

  • Auxiliary temperature sensor
  • Wiring harness
  • Main PCB

Related codes

Showing 11–20 of 26
AL 11

Your boiler has detected an internal electrical fault with the part that controls the gas flow, meaning it cannot safely ignite or regulate the flame.

High Engineer only £120-280

Parts commonly replaced

  • Gas valve modulator coil
  • Gas valve assembly
  • Wiring harness

Related codes

AL 12

Your boiler's computer has been set up with the wrong internal configuration settings, meaning it doesn't know which type of ventilation system it is using.

High Engineer only £80-140

Parts commonly replaced

  • Main PCB (if settings won't save)

Related codes

AL 13

Your boiler has detected that the exhaust gases are too hot or the sensor that monitors them has failed, causing the system to shut down for safety.

High Engineer only £120-£220

Parts commonly replaced

  • Flue Sensor (Exhaust Probe)
  • Main PCB

Related codes

AL 14

Your boiler has detected an issue with the sensor that monitors exhaust gases, and it has shut down for safety purposes.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas sensor (Smoke probe)
  • Wiring harness

Related codes

AL 15

Your boiler has detected a communication problem with its internal fan, which means it cannot safely clear waste gases and will not fire up.

High Engineer only £100-280

Parts commonly replaced

  • Fan wiring harness
  • Fan assembly
  • Main PCB

Related codes

AL 18

Your boiler has stopped working because water is backing up inside the system, likely due to a blocked or frozen external drainage pipe.

High DIY-safe £80-160

What to check first

  1. Check the white plastic pipe leading outside for any blockages or ice
  2. If frozen, pour warm (not boiling) water over the external pipe to melt the ice
  3. Ensure the internal trap or siphon isn't visibly clogged with debris
  4. Press the reset button to see if the error clears

Parts commonly replaced

  • Condensate siphon
  • Condensate electrode
  • External pipe insulation

Related codes

AL 28

Your boiler has been manually reset too many times in a short period and has temporarily locked itself for safety.

High DIY-safe £80-250

What to check first

  1. Leave the boiler powered on and wait for at least one hour without touching any buttons.
  2. Once the lockout period has passed, the error should clear or allow one further reset.
  3. If the boiler locks out again immediately, do not attempt further resets and call a Gas Safe engineer.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

AL 37

Your boiler has detected that the electricity supply coming into your home is too weak for it to operate safely, causing the system to shut down.

High Engineer only £0-120

Parts commonly replaced

  • External power supply cable
  • Printed Circuit Board (PCB)

Related codes

AL 40

Your boiler has detected an issue with the electrical power supply frequency coming into your home and has shut down as a safety precaution.

High Engineer only £100-£350

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • External surge protector

Related codes

AL 41

Your boiler is repeatedly failing to keep a flame lit, meaning it cannot provide heating or hot water for your home.

High DIY-safe £120-350

What to check first

  1. Check that your gas emergency control valve is in the 'on' position
  2. If you have a prepayment meter, check that you have sufficient credit
  3. Test another gas appliance, like a hob, to ensure gas is reaching your home
  4. Reset the boiler following the manufacturer instructions

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • PCB

Related codes

Showing 21–26 of 26
AL 42

Your boiler has detected that one of the control buttons on the front panel is stuck or faulty, preventing you from changing settings.

Medium DIY-safe £100-280

What to check first

  1. Carefully press each button on the control panel to see if any feel stuck or jammed.
  2. Gently wipe the control panel with a dry cloth to ensure no dirt is trapping a button.
  3. Turn the electrical power to the boiler off and back on again to reset the electronics.

Parts commonly replaced

  • Control Interface/Bezel
  • Main Printed Circuit Board (PCB)

Related codes

AL 43

Your boiler has lost its connection with the smart thermostat or remote control system, meaning they can no longer talk to each other to manage your heating.

Medium DIY-safe £80-180

What to check first

  1. Check that your wall-mounted thermostat or remote control has power and fresh batteries.
  2. Inspect any visible wires between the thermostat and the boiler for signs of damage or loose connections.
  3. Turn the boiler power off at the fused spur switch, wait 30 seconds, and turn it back on to reset the communication link.

Parts commonly replaced

  • OpenTherm Communication Cable
  • Smart Thermostat / Remote Control Unit
  • Boiler Interface PCB

Related codes

AL 72

Your boiler has detected that a temperature sensor is loose or isn't measuring the heat of the water correctly as it leaves the unit.

High Engineer only £90-160

Parts commonly replaced

  • Delivery temperature sensor (NTC)
  • Sensor retaining clip

Related codes

AL 81

Your boiler has detected an issue with the air or gas mixture during ignition, causing it to lock itself out for safety.

High Engineer only £120-280

Parts commonly replaced

  • Gas Valve
  • Air Pressure Switch
  • Flue Fan
  • Seal Kit

Related codes

AL 83

Your boiler is struggling to burn gas correctly and is failing to maintain a steady flame, often due to air in the system or a dirty internal sensor.

High Engineer only £100-£280

Parts commonly replaced

  • Ignition electrode
  • Detection electrode
  • Gas valve

Related codes

AL 96

Your boiler has shut down because it cannot safely expel exhaust fumes out of the external flue pipe.

Emergency Engineer only £100-250

Parts commonly replaced

  • Flue seals
  • Fan assembly
  • Air pressure switch
  • Flue terminal

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

Avoid the next call-out bill

Monthly cover means no unexpected bills when your boiler breaks down.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.