Sime Murelle Pro HE System R Fault codes & diagnostics

26 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 2012-present
GC Numbers 41-283-3941-283-40
Download the Sime Murelle Pro HE System R manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Each cell = one fault code. Hover to identify.
3 Emergency 19 High 4 Medium

All 26 documented codes

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AL 01

Your boiler has detected that the exhaust gases are too hot or are not escaping properly, causing it to shut down for safety.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue gas thermostat
  • Heat exchanger (cleaning/descaling)
  • Flue seals

Related codes

AL 02

Your boiler has stopped working because the water pressure is too low and needs to be topped up.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop (the flexible silver hose usually found underneath the boiler).
  2. Slowly open the one or two small valves on the hose until you hear water flowing.
  3. Watch the pressure gauge and close the valves tightly once the needle reaches between 1.0 and 1.2 bar.

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure sensor

Related codes

AL 03

Your boiler has detected that the water pressure inside the system is too high, causing it to stop running for safety.

Emergency DIY-safe £0-120

What to check first

  1. Locate a radiator and use a bleed key to release a small amount of water into a container.
  2. Monitor the boiler pressure gauge while bleeding until it drops to between 1.0 and 1.5 bar.
  3. Ensure the filling loop valves are fully closed so no more water enters the system.
  4. Press the reset button on the boiler control panel.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel

Related codes

AL 04

Your boiler has detected a problem with the temperature sensor that monitors your hot water, which may prevent it from heating water correctly.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

AL 05

Your boiler has stopped working because a sensor that monitors the temperature of the water leaving the unit has developed a fault.

High Engineer only £90-160

Parts commonly replaced

  • Flow temperature NTC sensor
  • Wiring harness

Related codes

AL 06

Your boiler is failing to light properly, which means it will not be able to provide heating or hot water until the issue is resolved.

High DIY-safe £120-£280

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob
  2. Ensure your gas meter has credit if you use a prepay meter
  3. Reset the boiler by turning the selector switch to the reset position for a few seconds

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve

Related codes

AL 07

Your boiler has likely overheated or has an airlock, causing it to shut down as a safety precaution.

High DIY-safe £90-220

What to check first

  1. Check that your system pressure is between 1.0 and 1.5 bar on the gauge.
  2. Ensure all radiator valves are fully open to allow water to flow.
  3. Attempt to reset the boiler by turning the selector dial to the 'R' position for a few seconds.
  4. Bleed your radiators to remove any trapped air from the system.

Parts commonly replaced

  • Safety Thermostat (Limit Statutory)
  • System Pump
  • Overheat Sensor

Related codes

AL 08

Your boiler is having trouble sensing the flame required to stay lit, which means it will stop working to ensure your safety.

High Engineer only £120-280

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Main PCB

Related codes

AL 09

Your boiler has detected that water is not moving around the system properly, which has caused it to shut down to prevent overheating.

High Engineer only £150-£350

Parts commonly replaced

  • Circulation Pump
  • Central Heating Filter
  • Flow Temperature Sensor

Related codes

AL 10

Your boiler has detected an issue with an internal sensor or a setup error, meaning it cannot accurately monitor the water temperature.

Medium Engineer only £100-£220

Parts commonly replaced

  • NTC Auxiliary Sensor
  • Wiring Harness
  • Main PCB

Related codes

Showing 11–20 of 26
AL 11

Your boiler has lost communication with the part that controls the gas flow, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £100-280

Parts commonly replaced

  • Gas valve modulator
  • Wiring harness
  • Main PCB

Related codes

AL 12

Your boiler's computer has been set up with the wrong internal settings, meaning it doesn't know which type of ventilation system it is connected to.

High Engineer only £80-120

Parts commonly replaced

  • Main PCB (Configuration only)

Related codes

AL 13

Your boiler has shut down because it detected that the waste gases are getting too hot or the flue sensor is faulty.

High Engineer only £120-220

Parts commonly replaced

  • Exhaust sensor (flue probe)
  • Wiring harness

Related codes

AL 14

Your boiler has detected an issue with the sensor that monitors exhaust gases, which has caused the system to shut down for safety.

High Engineer only £120-190

Parts commonly replaced

  • Exhaust sensor (Smoke probe)
  • Wiring harness

Related codes

AL 15

Your boiler has detected a communication problem with the internal fan, meaning it cannot safely clear waste gases to start the ignition process.

High Engineer only £120-£350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Main PCB

Related codes

AL 18

Your boiler has stopped working because the waste water pipe that carries moisture away from the unit is blocked or full.

High DIY-safe £85-160

What to check first

  1. Check the white plastic pipe exiting the house for ice if the weather is freezing.
  2. Thaw any frozen external pipes using a hot water bottle or warm (not boiling) water.
  3. If possible, ensure the internal trap or siphon isn't visibly blocked by debris.

Parts commonly replaced

  • Condensate siphon
  • Condensate electrode
  • External pipe insulation

Related codes

AL 28

Your boiler has been reset too many times in a short period and has temporarily locked itself for one hour as a safety precaution.

High DIY-safe £80-250

What to check first

  1. Wait for 60 minutes without touching the boiler to allow the internal timer to expire.
  2. Ensure your gas supply is active (check other appliances) and that any external valves are open.
  3. After the hour has passed, attempt one final reset; if the boiler fails again, do not keep resetting and call a Gas Safe engineer.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB

Related codes

AL 37

Your boiler has detected that the electricity supply from the mains is too weak to power the unit safely.

High Engineer only £0-120

Parts commonly replaced

  • Main PCB
  • Voltage Stabiliser

Related codes

AL 40

Your boiler has detected an issue with the electrical power supply coming into your home, meaning the electrical timing is not compatible with the boiler's sensitive electronics.

High Engineer only £100-£350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • External Power Surge Protector

Related codes

AL 41

Your boiler has tried and failed to light the flame several times in a row, causing it to shut down for safety.

High DIY-safe £120-280

What to check first

  1. Check that your gas emergency control valve is in the 'on' position
  2. If you have a prepay meter, check that you have sufficient credit
  3. Reset the boiler by turning the selector knob to the 'R' position for a few seconds

Parts commonly replaced

  • Ignition electrode
  • Detection electrode
  • Gas valve
  • Spark generator

Related codes

Showing 21–26 of 26
AL 42

Your boiler has detected that one of its control buttons is stuck or faulty, which is preventing the control panel from working correctly.

Medium DIY-safe £120-£280

What to check first

  1. Carefully press and release each button on the control panel to see if any are stuck in the 'pressed' position
  2. Gently wipe the control panel with a dry cloth to ensure no debris is jamming the buttons
  3. Turn the electrical power to the boiler off and back on to reset the control board

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control Panel Interface

Related codes

AL 43

Your boiler is having trouble communicating with your external thermostat or smart home controller.

Medium DIY-safe £70-160

What to check first

  1. Check that your wall thermostat is powered on and has fresh batteries if needed
  2. Ensure the wires connecting your thermostat to the boiler are not loose or damaged
  3. Restart your internet router if you use a smart heating system like Nest, Tado, or Hive

Parts commonly replaced

  • OpenTherm interface cable
  • Wall-mounted thermostat unit
  • Control PCB

Related codes

AL 72

Your boiler has detected that a temperature sensor is not sitting correctly on the main pipe, meaning it cannot accurately monitor the water leaving the unit.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC Temperature Sensor
  • Sensor retaining clip

Related codes

AL 81

Your boiler has detected an issue with the air or gas mixture during ignition, often caused by a blocked chimney or an internal sensor problem, and has shut down for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Air pressure switch
  • Gas valve
  • Fan
  • Flue seals

Related codes

AL 83

Your boiler is struggling to burn gas correctly, often because air is trapped in the system or the burner is dirty.

High Engineer only £100-280

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve

Related codes

AL 96

Your boiler has shut down because the exhaust pipe is blocked or restricted, preventing harmful waste gases from leaving your home safely.

Emergency Engineer only £100-250

Parts commonly replaced

  • Flue seals
  • Flue terminal
  • Air pressure switch
  • Fan assembly

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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