Medium
62 on Sime Planet Dewy BFR

Your boiler is struggling to detect the demand for hot water, which means it may fail to heat the water when you turn on a tap.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Domestic hot water load

From this model's manual
Verified against the Sime Planet Dewy Bfr installation & service manual, page 18.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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