Medium
d.11 on Vaillant ecoFIT Pure 825

Your boiler is signalling that an external pump used to move water through your radiators or hot water tank is not responding as expected.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Status external heating pump

From this model's manual
Verified against the Vaillant Ecofit Pure 830 installation & service manual, page 29.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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