The 6 most common faults
Your boiler has stopped working because the water pressure inside the heating system has dropped too low.
Locate the external filling loop, which is usually a silver braided hose underneath the boiler.Open the valves at both ends of the hose to allow water into the system until the pressure gauge reads between 1 bar and 1.5 bar.Close both valves firmly and ensure the hose is disconnected if required by your specific installation.
Your boiler is struggling to light the gas flame and has failed to start after multiple internal attempts.
Check if other gas appliances (like a hob) are working to ensure gas supply is activeEnsure your prepaid gas meter (if applicable) has sufficient creditCheck that the condensate pipe outside hasn't frozen in cold weatherPress the Reset button (the flame symbol with a cross) for one second
Your boiler has lost its connection to the sensor that measures how hot the water is inside it, preventing it from heating your home safely.
Full guide for F.00Your boiler has lost its connection to the sensor that monitors the water temperature returning to the unit, causing it to shut down for safety reasons.
Full guide for F.01Your boiler has stopped working because a sensor that monitors water temperature has developed a faulty faulty connection or failed completely, causing the system to shut down for safety.
Full guide for F.10Your boiler has stopped working because a sensor that measures the temperature of water returning to the system is providing an incorrect signal, causing a safety shutdown.
Full guide for F.11on the Vaillant ecoFIT pure
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Vaillant shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue