High
F.20 on Vaillant ecoMAX 824E

Your boiler has switched itself off because it has reached an unsafe temperature and needs to cool down before it can restart.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Over heat cut off activated | Cause: Maximum temperature exceeded

From this model's manual
Verified against the Vaillant Ecomax 613 installation & service manual, page 49.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside the boiler gets too hot, triggering a safety switch to prevent damage. The most common reason is that the water isn't moving through the system quickly enough, often due to a pump failure or a blockage in the pipework. It can also happen if the sensors that monitor temperature become faulty and send the wrong information to the boiler control board.

This issue often appears when you first turn the heating back on in autumn, as internal pump parts can seize up after being idle over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F.20: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful