High Lockout
T.02 on Vaillant ecoTEC sustain

Your boiler is struggling to switch between providing hot water and heating your radiators because an internal valve is stuck or malfunctioning.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

3-way valve

What causes this fault?

This fault occurs when the mechanical component that directs hot water between your taps and radiators becomes jammed or fails to move. It is often caused by a build-up of debris and sludge from within the heating system or a simple failure of the small motor that pushes the valve into position.

This issue is frequently noticed in autumn when homeowners turn their heating back on for the first time, as the valve may have seized after months of only providing hot water.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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