High Lockout
D.24 on Vaillant Thermocompact

Your boiler is struggling with water circulation, likely because the internal pump is not working properly or there is an air lock in the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check diagnostic code. Check external controls are calling for heat (also see note A sheet 1). Repair or replace as necessary.

What causes this fault?

This fault occurs when the boiler detects that water isn't moving through the heat exchanger as fast as it should. The most common reasons are a failing internal pump that can no longer push the water around or a large pocket of air trapped in the system blocking the flow.

This issue is frequently seen in autumn when the heating is turned back on for the first time after summer, as pumps can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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