Technical description
Boiler has exceeded the maximum temperature and needs to cool down
What causes this fault?
This fault occurs when the water inside the heat exchanger reaches an unsafe temperature, triggering a safety shut-off. The most common reasons are a pump failure that prevents water from moving, a blockage in the pipework, or a Build-up of limescale and sludge. Essentially, the boiler is generating heat but has no way to move it away into your radiators or hot water tank.
This fault is more common when the heating is first turned on after summer, as pump components can seize during long periods of inactivity.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.