The 6 most common faults
01
59 High Engineer
Your boiler has stopped because its fan is not reporting its speed correctly, so it has shut itself down as a safety precaution, and a qualified engineer should check it.
Full guide for 5902
457 High Engineer
Your boiler's fan is turning on but the control system isn't getting the speed confirmation it needs, so the boiler has stopped to stay safe, and a Gas Safe engineer should check it.
Full guide for 45703
359 High Engineer
Your boiler is trying to light its burner but cannot get it started, so it has stopped working and is not providing heating or hot water until a qualified engineer checks it.
Full guide for 35904
357 High Engineer
Your boiler's gas valve didn't open when it should, so the boiler can't light and you may have no heating or hot water until it's checked.
Full guide for 35705
369 High Engineer
Your boiler has stopped because it is not detecting its flame properly, so it has shut itself down as a safety precaution and needs a qualified engineer to check it.
Full guide for 36906
380 High Engineer
Your boiler has shut itself down for safety because it is having trouble detecting its gas flame, which means it is probably not giving you heating or hot water until a registered engineer checks it.
Full guide for 380on the Viessmann Vitodens 050-W B0KA-30-M
Fan assemblyFan power or connecting cableFan speed sensor (Hall sensor)Control PCB (if the fault persists after cable and fan checks)Combustion fan assemblyFan connection cable or wiring harness
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Viessmann shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue
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