Low
E12 on Viessmann Vitodens 100-W B1HF-19

Your boiler is most likely still heating your home and water, but it has lost its connection to Viessmann's online service, so remote monitoring and app control may not work until the link is restored.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

If "E12" is displayed, the connection to the server could not be established. Re-establish the connection at a later time.

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 100 W B1hf B1kf 6167586 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check that your home Wi-Fi or broadband is working by loading a website on another device.Restart your router and wait about 5 minutes for it to reconnect fully.Switch the boiler off at its power supply or fused spur for about 1 minute, then switch it back on.Check that the boiler is within range of your Wi-Fi router, and that the Vitoconnect unit is firmly plugged in and its status light is on.Wait around 30 minutes, then check whether the E12 code has cleared. If it has not, contact a Viessmann-approved engineer or your heating company.

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All 151 fault codes on the Vitodens 100-W B1HF-19

Seeing a different code? Every code this model can display, in one place.

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