What the manual says
Manufacturer manualIf "E12" is displayed, the connection to the server could not be established. Re-establish the connection at a later time.
DIY fix possible
Check that your home Wi-Fi or broadband is working by loading a website on another device.Restart your router and wait about 5 minutes for it to reconnect fully.Switch the boiler off at its power supply or fused spur for about 1 minute, then switch it back on.Check that the boiler is within range of your Wi-Fi router, and that the Vitoconnect unit is firmly plugged in and its status light is on.Wait around 30 minutes, then check whether the E12 code has cleared. If it has not, contact a Viessmann-approved engineer or your heating company.
Avoid the next call-out bill
Monthly cover means no unexpected bills when your boiler breaks down.
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All 151 fault codes on the Vitodens 100-W B1HF-32
Seeing a different code? Every code this model can display, in one place.