The 6 most common faults
01
30 High Engineer
Your boiler has stopped because it has lost track of the water temperature reading it uses to run safely, so it has switched itself off until a qualified engineer checks it.
Full guide for 3002
38 High Engineer
Your boiler has stopped working because it cannot read its water temperature sensor properly, so it has shut itself down as a safety precaution and will need a qualified engineer to check it.
Full guide for 3803
51 High Engineer
The boiler has detected a faulty temperature sensor that controls the hot water, so it has stopped heating water for taps and showers, though your central heating may still work.
Full guide for 5104
52 High Engineer
Your boiler has shut itself down as a precaution because it has detected a fault with the sensor that measures the water temperature leaving the boiler, so it isn't able to heat your home or water safely until this is checked.
Full guide for 5205
59 High Engineer
Your boiler has stopped heating the hot water from the tap, but your central heating may still work, and a sensor that checks the hot water temperature appears to have a connection problem that a heating engineer can usually fix.
Full guide for 5906
5A High Engineer
Your boiler has shut itself down because one of its water temperature sensors has lost its connection or failed, so it can't safely heat your home or water until it's checked.
Full guide for 5Aon the Viessmann Vitodens 100-W BPJA 25kW P29
Boiler water temperature sensor (NTC sensor)Sensor wiring harness or plugControl PCB (only if the sensor and wiring are fine)Boiler water temperature sensor (NTC)Sensor lead or wiring harnessBurner assembly (if blocked or damaged)
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Viessmann shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue