Medium
A9 on Viessmann Vitodens 100-W WB1C 30kW Combi Boiler

Your boiler has lost its connection to your room thermostat or heating controller, so it may not respond to your heating settings, though this is usually a wiring or communication problem that can often be fixed.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication error, OpenTherm device

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 100 W Wb1c 5609059 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Turn your heating controller or room thermostat off, then back on, and wait a few minutes for it to reconnect to the boiler.Check and replace the batteries in your room thermostat or controller if it runs on them, and check it is set to the correct mode.Look at the wiring at the thermostat end only (not inside the boiler) to confirm the wires are firmly connected and not damaged, then power the boiler back on and see if the code clears.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like A9: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

All 26 fault codes on the Vitodens 100-W WB1C 30kW Combi Boiler

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful