High Lockout
E05 on Viessmann Vitodens 100-W

Your boiler is unable to start because it cannot confirm that the fan is moving air safely through the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner does not start. Air pressure switch is open at burner start.

What causes this fault?

This fault occurs when the boiler's internal safety sensor, the air pressure switch, fails to detect the necessary airflow required to start the combustion process. The most common reason is that either the fan isn't spinning fast enough to move air or the small pipes connecting the sensor have become blocked with debris or moisture. Without confirming that harmful exhaust gases can be safely moved out of the flue, the boiler will refuse to ignite as a safety precaution.

This fault can be more common during periods of high wind or stormy weather, as strong gusts can occasionally create back-pressure in the flue that interferes with the air pressure switch readings.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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