Medium
A9 on Viessmann Vitodens 111-W B1LA 35kW

Your boiler has lost its connection to your room thermostat or controls, so it may not be responding to heating requests correctly, but this is usually a fixable wiring or thermostat issue.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication error, OpenTherm device

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 111 W B1la 5618648 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check that your room thermostat has working batteries, or that its display is lit if it is mains or wired powered.Look at the thermostat wiring at both ends and make sure no wires are loose or disconnected. Switch the boiler off at the isolator or fused spur before touching any terminals.Confirm the thermostat is an OpenTherm-compatible model and that it is set to OpenTherm mode, then switch the boiler back on and reset it using the reset button or by power cycling it.If the code returns, leave the boiler off and contact a Gas Safe registered engineer.

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Avoid the next call-out bill

A cover plan would handle faults like A9: no call-out fees, no surprise bills.

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Related fault codes

All 25 fault codes on the Vitodens 111-W B1LA 35kW

Seeing a different code? Every code this model can display, in one place.

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