The 6 most common faults
01
30 High Engineer
Your boiler has stopped because it is getting an impossible temperature reading from one of its internal sensors, so it has shut down heating and hot water as a safety precaution.
Full guide for 3002
38 High Engineer
The boiler has lost the connection to one of its temperature sensors, so it can't read the water temperature properly and has likely stopped heating your home and hot water until it's looked at.
Full guide for 3803
51 High Engineer
Your boiler has detected a problem with one of its internal temperature sensors, so it may stop heating your home or producing hot water until a qualified engineer replaces or repairs the faulty part.
Full guide for 5104
58 High Engineer
Your boiler has lost contact with the sensor that checks the temperature of your hot water cylinder, so it may not be heating your stored hot water properly, though your central heating may still work.
Full guide for 5805
59 High Engineer
The boiler has lost its reading of how hot the water leaving it is, so it has stopped as a precaution and will need a qualified engineer to check and replace a small sensor.
Full guide for 5906
b0 High Engineer
The boiler has lost track of how hot its exhaust gases are, so it has switched itself off as a precaution and will need a qualified engineer to check the sensor.
Full guide for b0on the Viessmann Vitodens 111-W B1LA 35kW
Boiler water temperature sensor (NTC)Sensor wiring harness or connectorControl PCB (only if the sensor and wiring are fine)Boiler water temperature sensor (flow sensor)Main PCB (only if the fault persists after the sensor is replaced)Outlet temperature sensor (flow sensor)
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Viessmann shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue